Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use an account at ut33d, including how your wallet deposits and withdrawals are handled and what conduct is expected.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms updated when needed
ut33d Terms That Cover How Your Account Works
ACCOUNT INTEGRITY

How We Manage Accounts and Enforce These Terms

These terms exist to keep the platform fair and your account secure. We enforce them consistently — which means any breach, whether it is a duplicate account or a mismatched wallet, is handled the same way regardless of account history. If we take action on your account, we will tell you why and explain what you can do next.

Wallet Verification

Before we process a withdrawal to bKash, Nagad or Rocket, we confirm the wallet number matches what is registered on your account. This step protects your funds.

Account Security

Your login credentials are your responsibility. We use OTP-based verification for account access and flag unusual login patterns for a manual review before funds move.

Terms Change Process

When these terms change, we post the updated version with a revision date. Your continued account use after that date confirms acceptance. We do not backdate changes.

Dispute Handling

If you disagree with an account decision, contact support in writing with your account reference. We review disputes against the version of these terms in effect at the time.

TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about your account status, wallet transaction, or a decision we have made, our support team is the right first stop. We handle terms-related queries through the channels below — give us your account reference and the specific clause or transaction you are asking about so we can respond without back-and-forth.

Team online

Live Chat

Open the chat window from your account dashboard to ask about a specific clause, a wallet transaction hold, or an account restriction. Our team will respond directly.

Email Support

Send a written query to our support address if you need a documented response about terms changes, account decisions, or wallet verification requests.

Account Help Centre

Check the Help Centre inside your account for quick answers on deposit rules, wallet limits for bKash, Nagad and Rocket, and account conduct requirements.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — wallet deposits, account access, conduct rules and what happens if something goes wrong.

Eligibility depends on your local law and the regions we currently serve. Players in all areas of Bangladesh should check whether online gaming access is permitted under local law before opening an account.

No. Your deposit wallet must be registered in your own name. Funding an account with a bKash, Nagad or Rocket wallet that belongs to someone else breaches these terms and may result in your account being suspended.

We post an updated version with a revision date. If you continue using your account after that date, you are accepting the new terms. We do not apply new terms retroactively to past transactions.

Before funds leave your account wallet, we verify the wallet number matches your registered details. This is a standard security check. If verification is complete, withdrawals proceed through the normal wallet processing cycle.

No. These terms permit one account per person. If we detect duplicate accounts linked by wallet details, device or personal information, both accounts may be restricted pending a review.

Contact our support team in writing via email or live chat. Include your account reference and the specific decision you are disputing. We will review it against the terms active at that time and respond.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.